Refund & Return Policy

Thank you for shopping at Kaccl. We want you to be fully satisfied with your purchase. Please read our Return and Refund Policy carefully.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products

  • Items damaged due to misuse or improper handling

  • Items returned after 30 days of delivery

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will arrange:

  • A replacement, or

  • A full refund, depending on the situation

There will be no return shipping cost for damaged or defective items.

Return Shipping Cost

  • Customers are responsible for return shipping costs for non-defective items

  • Original shipping fees (if any) are non-refundable

  • We recommend using a trackable and insured shipping service

Return Address

All returns must be sent to:

Kaccl
8501 Grant St
Thornton, CO 80229
United States

Refunds

Once we receive and inspect your return:

  • Refunds are processed within 7–10 business days

  • Refunds will be issued to the original payment method

  • Depending on your bank, it may take additional time to reflect in your account

Order Cancellations

Orders can be cancelled within 24 hours of purchase.
After 24 hours, the order may already be processed or shipped and will need to follow the return process.

Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

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